Despre Client

We are a medium size but very ambitious player in the outsourcing industry. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Descrierea Jobului

We need driven individuals who can adapt as we continue to grow and who are motivated to advance while taking on new responsibilities. We love to promote employees from within and have several career path opportunities to choose from – Customer Retention, Sales Management, and more!

  • Key Responsibilities

    • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
    • Maintains and updates customer information as necessary
    • Calmly attempts to resolve and de-escalate any issues
    • Escalates calls to supervisor when necessary and appropriate
    • Responds to requests for assistance and/or possible processing of credit card authorizations

  • Other responsibilities:

    • Tracks call-related information for auditing and reporting purposes
    • Provides feedback reports on call issues related to downtime and/or training issues
    • Upsells to customers as necessary

Candidatul Ideal

  • Education & Experience

    • College degree preferred; high school diploma or equivalent required
    • 2+ years in similar jobs

  • Your characteristics:

    • Pursues everything with energy, drive and a need to achieve
    • Tech savvy with the ability to smoothly find your way around a desktop computer
    • Can be counted on to exceed goals successfully and is consistently striving to be a top performer
    • Goal oriented, self-motivated, confident, thorough and tenacious
    • Learns quickly when facing new problems; a relentless and versatile learner
    • Adaptable and flexible to change. Willing to work the shift and hours it takes to get the job done
    • Sales experience will make a huge difference in your ability to take on this challenge – though not required

  • Technical:

    • Familiarity with Microsoft Windows, Word, and Excel applications
    • English – advanced

Ofertă

  • Wonderful working environment

  • Flexible schedule: Make your own schedule and earn anytime, day or night

  • Salary and package at market level

  • High-end Rewards and Recognition program

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