About Client

Academia de HR is recruiting for its Client, a fast growing tech & data start-up in the business of online public opinion, backed up by a strong international presence. Using a mix of technology, innovative approach and cutting-edge research methodologies, our Client is providing a unique way of capturing actionable insights by talking to the target audiences constantly and in real time.

Success is rooted in the ability of clear thinking and acting quickly. Relaying on this fresh and agile approach, our Client is able to take the pulse as events unfold and come up with the right insights. From the pack of the services offered we can name a few:

  • Online surveys and a streamlined data analysis that translates into real-time access to results
  • Community insights, an opportunity to talk directly to the consumers and exchange ideas continuously (either to test concepts, explore consumers lifestyles, identify emerging trends) to get meaningful feedback in a more engaging way plus constant monitoring of consumers’ ever-changing opinions
  • Forecasting community, a service which is based on cutting-edge research that investigates the best strategies for generating accurate subjective probability estimates for events over a wide array of topics (there is a x% chance that Y event is going to happen)
  • Classic surveys: CATI (computer-assisted telephone interviewing) & TAPI (tablet-assisted personal interviews), IDI (in-depth Interviews) and FGD (Focus Group Discussions).

Behind the technology are people. A team that bursts enthusiasm, energy and desire to succeed, enjoying every project, which is now expanding, looking for a new colleague.

Job Description

We are currently looking for a passionate and experienced Chief Research Officer for the Bucharest team. The role will lead all our Client’s research activities and manage accounts across the globe by maintaining good relations with clients.

The CRO is responsible for leading, coordinating, and directing research-related activities from the methodology, sampling, questionnaire (including setup), monitor data collection, and reporting. Working in close connection with the clients’ teams, CRO will manage international accounts and projects by monitoring teams, offering assistance (trainings) and communicating with team members and verifying that all projects and tasks are on schedule.

CRO will be responsible for three main areas related to our Client’ research activities: (1) Market Research Coordination, (2) Account Management, (3) Improving company research software. Below is a detailed presentation of these responsibilities:

Market Research Coordination

  • Oversees the setup, development and management of all research activities

  • By communicating internally and with the client’s team, develops and implements a strategic vision & thorough planning for each research account

  • Analyses various sets of data; interprets data and builds customer-facing reports. Assures the constant quality of data by verifying that information on databases is accurate and through multiple testing phases, as well as ensuring that all team members complete their tasks and work closely

  • Proactively pursues and cultivates the development and expansion of research-oriented activities with external clients and team members

  • Works collaboratively with the Senior Account Coordinator, COO, Digital Campaigns Manager, Quality Assurance and technical team for smoothening the research project

Account Management

  • Manages relationships with allocated key accounts in both deployment and operation phases, from a single point of contact perspective, including client on-boarding, training, team management, project steering, prioritization, overview of processes, supervising administrative tasks;

  • Carries out company and product presentations for potential clients or investors

Company research software input

  • Plays a key role in optimizing research-related tools (surveys, reports, new products etc.) and proposes new research directions

  • Translates new product business requirements into feature specs and follow up the process

Ideal Candidate

  • Education and Experience

    • Mid-/senior level (+5 years)
    • BA or MS in Political Science, Sociology or similar
    • Experience in both quantitative and qualitative research, including research approach, survey design, data analysis and statistics, planning & managing research activities; ideally you have experience in online research, with advanced degree(s) a plus
    • Proficiency in research tools (SPSS, R, STATA etc.)
    • Proficiency in Microsoft Office package
  • Other:

    • Solid understanding of the international political/social landscape, passionate about new technology and daring ideas
    • Strong stakeholder and project management abilities
    • Excellent communication and interpersonal skills
    • Full professional proficiency in English and Romanian
  • Personality

    • Open and proactive professional, able to bring into the team a diverse skillset, positive attitude and a healthy sense of humour
    • Motivated, energetic, forward-thinking, highly organized, able to solve problems and adapt quickly; hands-on approach and able to deliver exquisite results with minimum supervision
    • Trustworthy, open

The Offer

  • Being part of a highly passionate and dedicated team, awesome colleagues and awesome working environment: colourful and vibrant

  • Working in an informal (not feeling like work), fast-paced and international culture, where chances for personal development and learning opportunities are ample

  • Open and transparent company in which everyone is invited to participate

  • A sense of accomplishment by coordinating a variety of roles and resources to bring projects to fruition

  • An international culture of innovation

  • Fun culture

  • Medical clinic subscription

  • 1 day/week work from home

  • Central location, very accessible and well connected (subway and public transportation)

  • Competitive compensation package

This is not just a job, but a chance to learn and grow by doing side-by-side smart and experienced people

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