About Client

Academia de HR is recruiting for its Client, a major global high-tech company, one of the largest smartphone manufacturers in the world with hundreds of millions of users. The company also makes various smart, innovative and captivating accessories, offering unique and creative experiences and covering a wide range of business areas such as 5G, industrial design, photography, and artificial intelligence. The phones made by the company are some of the best in the world and include many unique innovations, which make them truly remarkable and distinctive.

The company’s core values are innovation and quality and customer orientation along with openness, honesty, and mutual respect. The company is booming and offers an inclusive and harmonious work environment, based on balance and healthy living and life balance, not only at work but also outside the office. It is a multicultural environment where everyone’s voice is heard and can be heard.

This company encourages new ideas and promotes commitment, a place where employees can offer their best and reach a higher level of their potential.

Job Description

We are looking for a Service Support Executive (located in Bucharest)

This is both a technical job and a supervisory & support job, assisting service centers to deliver their best to the end client (phones’ users). Attention: this job doesn’t require repairing phones but offering assistance to service centers fixing phones.

  • The primary responsibility for this position is to keep in touch and offer support for all the service centers subcontracted throughout the country (which are in charge of repairing damaged phones & accessories).

  • Directs and coordinate the customer service operation to ensure customers are tended appropriately and in line with set customer service standards

  • Develops and optimize support and service processes, tools, and systems

  • Ensures product safety, quality feedback, and quality complaint management

  • Ensures collection of quality and EWP information

  • Provides weekly and monthly accurate reports for in-country aftersales operations and service center performance, as requested

  • Arranges after-sales training for service center supervisors, technicians, sales team, and logistic coordinators

  • Inventory management: coordinates with service center managers to ensure parts and refurbishment stock availability at all service centers

  • Delivers spare parts and aftersales expenses management

Ideal Candidate

  • Expertize:

    • Bachelor’s degree in Telecommunications Engineering or Electronics related is preferred
    • Minimum 2-3 years of relevant professional experience is preferred
    • Experience in building and maintaining positive partnerships with a wide variety of internal and external stakeholders, locally and internationally
  • Other requirements

    • English advanced (it will be used also as the working language)
    • Great organizational and analytical skills
    • Outstanding communication and interpersonal skills
  • Personality

    • A proactive, hands-on person who can work in a dynamic environment
    • Team person, positive attitude, open to ideas
    • Autonomy and initiative, together with the discipline to act unsupervised to achieve results
    • Skills in planning, organization, punctuality, creativity, analytical intelligence

Why to Join – Offer

  • You will work for a reputable multinational company, one of the market leaders in the world in its segment

  • Open-minded and enthusiastic colleagues, a friendly work environment, family atmosphere. Young, diverse and energetic team, colleagues with top skills

  • You will do an activity that doesn’t feel like work

  • Medical services subscription

  • Meal tickets

  • Flexible schedule (possibility to work from home, then no physical presence is required, cf. with company policies)

  • Laptop, mobile phone

  • Competitive salary package

  • Other benefits will be added along the way as the company develops its team and finalizes its HR policies

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