About Client

Academia de HR is recruiting for its Client, a regional well-reputed group of innovative digital loan providers, leading the financial progress of its clients from almost 15 years. Currently, our client’ subsidiaries are successfully running businesses in 14 countries, spread all over across Europe and Asia, from Poland to India and Philippines, and of course, in Romania. This company has also a very powerfull IT hub with best professionals, the driving force behind innovative and efficient IT solutions and FinTech integrations.

With over 2000 professionals and experts our Client is an important player in its field, a company that feels like a family and were people are the core and the soul of the company, beint put firs. The strong culture and sense of belonging helps the company to ensure skill-share and career development for all its employees. The modern working environment provides everything is needed to create an empowering and enabling atmosphere.

Being in a phase of accelerated development, our Client is looking for a number of new colleagues for the office in Romania, to become part of its multicultural financial family.

Job Description

We are looking for a Collections Team Leader, located in Bucharest. The ideal candidate is pro-active, open to new opportunities and positive thinking, having previous similar experience with dialing apps and/ or collection managing systems.

Main responsibility of the job is to control the performance of an in-house collections team while coordinating with several DCAs servicing our overdue portfolio, monitor and motivate the team based on a good understanding of KPIs.

  • Develop, lead and motivate a team of collection officers with the aim of delivering high efficiency and performance

  • Ensure best practice sharing with the centralized collection team

  • Display deep understanding of collections processes, legislation & regulations, market trends and industry best practices

  • Monitor team´s and system´s performance ensuring high quality and company protocols are in place

  • Preparing, analyzing and delivering reporting and actions/ recommendations on risk, performance, challenges to internal and external stakeholders

  • From time-to-time and as per need perform the tasks of Collection Officer (calls, emails, chats) to continuously improve the performance of the team

  • Support the Line Manager with know-how and insights of the specific collection market

Ideal Candidate

  • Education and Experience:

    • Bachelor’s Degree in Business/Economics/Financial or a related fiel
    • 3+ years of work experience in leading teams and driving performance in collections, operations, contact centers or related industry
    • Previous similar experience with dialing apps and/ or collection managing systems
    • Working experience in an international environment
  • Other requirements

    • Good negotiation skills and fluent in English
    • Proven ability to work effectively with individual contributors, management and cross departments
  • Personality

    • Highly organized with great attention to detail
    • Honesty & Integrity above all and a deep respect about the law

Why to Join – Offer

  • Become part of an international and dynamic developing financial company in which all employees can fulfill their potential. Working in a fast-growing international finance company, one of the most reputable in its field

  • An opportunity to take part in ambitious financial projects, have interesting challenges, and gain valuable experience while working with experts

  • Possibility to work remotely, in the office or in a hybrid model

  • Challenging and interesting projects

  • Possibilities for career development

  • A friendly atmosphere and a supportive team

  • Top location in Bucharest

  • A sense of accomplishment by coordinating a variety of roles and resources to bring projects to fruition

  • An international culture of innovation and a continued chance for skills building. A place to grow and develop your career not feeling like work

  • Ah, of course there is also a compensation package specific to a representative company: attractive salary, important bonuses for achomplishing objectives, medical services subscription

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